Verified and paid faster

Ae Casino KYC: checked once, paid out quicker

By the time you request your first payout, the licence requires this identity check, and it usually takes 61 hours.

Ae Casino N.V. holds licence OGL/2006/1373/383 issued by the Gaming Control Board Curaçao — 20 years of continuous regulated operation.

Key facts

While your payout sits waiting

After a minute here, you will know who checks you, how long it takes and where to write.

Checks handled by

Ae Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2006/1373/383

Typical review time

61 hours

Required before

Your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Upload guide

Sharp images, one review

The moment a request lands, sometimes at sign-up or first deposit, work through these moves in order.

Lay it flat

On the first upload, place your photo ID on a flat, dark surface, keep all four corners inside the frame and let light fall evenly so nothing glares.

The whole page, in frame

Once the address request lands, send proof of address with your name and full address matching what you registered, and keep the whole page in frame.

Front sharp, middle masked

When the card step comes up, this routine source of funds check simply shows the card is yours, so mask the middle digits and security code.

Sent, then settled

After you press send, most checks wrap inside 61 hours, so watch your inbox in case one corner needs a clearer photo.

Four papers explained

Your documents, sorted

Before photographing anything, know what each paper proves; the licence asks for them as an AML safeguard.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, clear face, no glare

Proof of address

ConfirmsWhere you actually live

Copy showsWhole page, name and address readable

Payment card image

ConfirmsThat the card belongs to you

Copy showsFront side, middle digits covered

Why the check stalled on your upload

Is my licence too old? An identity document past its expiry date proves nothing about who you are today, so the reviewer has to set it aside and ask again. Check the expiry date before you photograph it Send a current photo ID instead

Screen capture instead of a photo. A picture of a screen carries glare, moiré and cropped edges, and reviewers cannot confirm the original document actually exists behind it. Lay the real card on a flat surface Photograph the physical document, not a display

Sharp copy instead of a blurred one. Half a frame of glare, or one corner trimmed off, leaves the reviewer unable to read the name, number or photograph clearly enough to compare. Fit all four corners inside the frame Steady the phone and use daylight

Proving your funds without fuss

A licence held under Gaming Control Board Curaçao, number OGL/2006/1373/383, obliges Ae Casino to know that money on deposit is legitimately the player's. So the question is a standing duty against money laundering, applied to everyone at the same stage, and it says nothing about you personally.

A reviewer may request one or more of the following, matching your own situation.

Recent bank statement
Payslips for the same period
Tax return or assessment notice
Sale or transfer contract
Pension or benefit statement

Trigger points

Know when the request is coming

Removes the worry that a verification email appears at the worst possible moment, without warning.

Proof behind the size

A payment far above your usual pattern prompts a look at where it came from. Expect a request for ID and a document showing the source.

Raising your own ceiling

Raising a deposit limit signals a change in spending, so the reviewer confirms the funds are yours and the new limit suits your budget.

Age confirmation

Each player must be 18 or older, so age has to be confirmed before play. A photo ID matching your registered details is what settles it.

Your first payout cleared

Cashing out for the first time opens the full check: ID, address proof and the card image, so the payout can leave under your own name.

At payout time

First the documents, then the money

Read this in the minute after your first withdrawal request stops to wait for a check.

When do I need to complete the identity check?+

At the latest, before your first withdrawal leaves. The licence lets us ask sooner, though, so the request can arrive at registration or right after your first deposit. Sending the papers early keeps the payout queue short.

Is it safe to send my documents to you?+

They are. Everything you upload travels over 256-bit SSL encryption and stays with the team that runs the check. Only the people who need it to clear your account can open the file.

My photo ID was rejected, what should I do now?+

Send a fresh copy, then message the team on live chat so they can say exactly what missed. Blur, shadow and cropped corners cause most refusals. One clean retry is normally all it takes.

Can I send my documents from my phone?+

Yes. Your phone camera does the job; hold steady, keep the flash off the plastic and let the phone focus before you tap. Then upload from the gallery.

Who licenses Ae Casino and what is the number?+

The Gaming Control Board Curaçao licenses us under OGL/2006/1373/383. Ae Casino N.V. has held that licence since 2006, and the same permit is why the document check is not optional.

Why do you want to know where my money came from?+

Every licence holder must run source of funds checks to keep laundering out of the system, so it is routine and not aimed at you. Tell the team plainly how the money was earned and the case closes quickly.