+61 2 2017 8349Gaming OGL/2006/1373/383
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Help that answers in minutes

Before You Wait: Ae Casino Contact That Actually Answers

Reach Ae Casino support by live chat, e-mail or phone any hour of the day, every day of the week, from Australia.

Get help now Licensed and regulated. 18+ only. Terms apply.
Paid out today
858,964 A$
6,568 Players in the lobby
Ae Casino N.V. holds licence OGL/2006/1373/383 issued by the Gaming Control Board Curaçao — 20 years of continuous regulated operation.
Average withdrawal processes in 8 minutes. Monthly payout volume reaches A$200M across 11 supported payment methods including PayID and Apple Pay.
Every session and transaction is protected by 256-bit SSL encryption, with independent audits conducted by iTech Labs and eCOGRA.
Support channels

You need an answer, not a queue

Use this when you want a person, not an inbox: pick the route that suits your question.

Money stuck right now
Chat suits a stuck deposit or a bet you cannot place; someone typically replies inside 1 minute, day or night.
Start chat
Something I need in writing?
E-mail [email protected] suits documents, statements and anything you want in writing; expect a reply in about 6 hours.
Write to us
A voice on the line
Call +61 2 2017 8349., and calls in AEST are typically answered in about 5 minutes; best for urgent account blocks and withdrawal checks.
Call support
You are in Australia

Overseas queues no longer, local help now

Ae Casino keeps its Australian contact details and hours in one place so you never chase them.

Reach us

Phone in Australia+61 2 2017 8349
Support time zoneAEST
LanguagesEnglish, German, French, Spanish
E-mail[email protected]

Supervision

Regulator and licenseGaming Control Board Curaçao, OGL/2006/1373/383

Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Ae Casino points you to outside help

Sometimes the best help is not from a casino. Australian players can lean on these free services, and each one works on gambling problems without any stake in what you decide. Ae Casino names them here so you never have to hunt for them mid-crisis.

Gambling Help Online. Free online and phone counselling, plus a live chat, for anyone in Australia worried about their gambling.

Lifeline Australia. A crisis line for people in distress, open at any hour, including when gambling stops feeling manageable.

BetStop National Self-Exclusion Register. A national register that blocks you from gambling with every licensed operator while you stay on it.

See More
Ae Casino e-mail routing

Ae Casino sends each question to its own desk

This settles which address takes your question so nothing sits in the wrong queue.

Account desks

General questions and login[email protected]
Document verification (KYC)[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and disputes[email protected]
Data and privacy requests[email protected]
Business and partnerships[email protected]

Have these details open before you contact us

Grabbing these five details up front saves a round trip later.

  • Your login email address
  • Player ID or account number
  • Card or wallet used last
  • Short summary of the issue
  • Screenshot of any error
Know who you're dealing with

Ae Casino is operated by Ae Casino N.V.

Read this when you want to know whose name sits on the licence.

Company

Legal nameAe Casino N.V.
Company number286134 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2006/1373/383

Written contact

Support email[email protected]
When a reply misses

Escalation steps after a weak answer

Escalation here runs in order, the way Ae Casino has always handled disputes in Australia.

Lodging your first complaint
Start with [email protected] and set out what happened, when it happened and what you want fixed. Support logs the complaint and sends you a case reference.
When the reply lands
Within a few days an agent replies in writing with their findings. Read the outcome properly, then say plainly if it still falls short of what you asked for.
Ae Casino senior review
Ask support to lift the matter to a senior handler, then send the same case reference to [email protected] for a second look at the decision.
A regulator's outside view
Should the internal route end without agreement, you may take the dispute to the Gaming Control Board Curaçao, the body that licenses Ae Casino, with your case reference attached.
Before you message

Ae Casino answers the small stuff

You will have the timing, the privacy rules and the escalation path clear before you open a chat.

trustHow long do I wait if I contact you at 2am?+
Support runs around the clock, every day, so a Sunday night problem is not a Monday problem. Typical waits are about one minute on live chat, five minutes on the phone, and up to six hours for an email reply. Times shown are AEST.
trustWhat if I want my data copied or wiped?+
Email [email protected] and say whether you want a copy or a deletion. The team confirms what you asked for and tells you how the request will be handled. Nothing is actioned until they have checked it is really you.
trustWhen do I escalate if the first answer misses?+
Bring it to [email protected], with the earlier replies attached. Support reviews it before anyone else does. If the outcome still leaves you unsatisfied, you can take the matter to Gaming Control Board Curaçao, the regulator that licenses Ae Casino.
trustHow much do I need to give to prove it is me?+
Your registered email address is enough, plus your full name and the date of the payment or chat you are asking about. Support may ask about your last transaction to be sure. Nobody will ever ask for your password.
trustCan I get verified before I request a payout?+
Checking photo ID, proof of address and a payment card image usually takes around 61 hours. You can send these documents ahead of any payout to avoid a wait later. [email protected] handles them directly.
Hours and replies

How long until someone replies?

After reading this you'll know which channel answers while you wait.

Live chat

Live chat hours24/7 support available
Live chat first reply1 minute
Page time zoneAEST

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+61 2 2017 8349
Phone waiting time5 minutes

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