Tools for steadier play

Play for Fun at Ae Casino, Not for the Money

Only play from 18+, and every Ae Casino account carries deposit limits, session time reminders, cooling-off periods, self-exclusion and reality checks.

Set a deposit limit

Ae Casino N.V. holds licence OGL/2006/1373/383 issued by the Gaming Control Board Curaçao — 20 years of continuous regulated operation.

Quick facts

What Should You Know Before You Start Playing?

Read this once before your first deposit, or come back to it whenever you want the key contacts.

Minimum age18+

LicenseGaming Control Board Curaçao, OGL/2006/1373/383

National registerBetStop

Gambling helpline1800 858 858

Support email[email protected]

Five tools

Deposit Limits, Time Reminders and Reality Checks

Lifting the worry that a casino decides for you how much time and money each week takes.

Before the loss, not after

Cap how much you can put in over a chosen period, and set it before your first bet rather than after a losing run. Ask yourself what a night's entertainment is worth to you.

A nudge mid-session

A quiet alert interrupts play at an interval you pick, so a long evening does not pass unnoticed. Turn it on when you tend to lose track of the clock.

A pause, not a goodbye

Step away for a set stretch while your account stays open and your history is kept. Choose this when you need a break but expect to come back later.

Account closed for a while

Close the door on the account for a period you choose, so you cannot deposit or bet while it runs. Reach for it when playing has stopped feeling like a pastime.

Numbers on the screen

A pop-up shows total spend and time played during the session, so numbers stay visible instead of slipping past. Set it if you want the facts in front of you as you play.

Setting your ceiling

Choose Your Ceiling Before You Play

It settles where to find the controls and what to expect when you confirm a limit.

Where are my settings?

Sign in with your registered email address and open the profile area of your account. Check that the details shown are yours before you change anything.

Is mine already on?

Look for the section holding the limit and control tools, then read what each one does. Note which tools you already have switched on.

Three kinds of ceiling

Pick the limit type that matches your concern, whether money in, money lost or time spent playing. Check the period it covers before you commit.

Did it save?

Confirm the setting and read the summary that appears afterwards. Keep the confirmation for your own records and revisit the figure whenever your budget shifts.

Set the boundary before anyone signs up

Confirm age before cashing out. Confirm your age with a photo ID before the first withdrawal, as Ae Casino registers players aged 18 and above. The same check covers proof of address and a card image.

Who holds the passcode? Install blocking software on the shared family computer and on each phone a young person uses. Choose a tool that filters gambling sites, and keep the passcode with an adult.

A calmer conversation. Talk about the behaviour you see, not the person, and choose a calm moment rather than an argument. Ring the National Gambling Helpline on 1800 858 858, where relatives get advice too.

Is Play Still Fun for You?

Catching these signals early keeps a pastime from turning into a pressure you carry around. Acting on them is simple: set a limit before your next session or take a pause in your account, and the choice stays yours rather than the game's.

Notice any of these happening more often, and treat it as useful information rather than a verdict.

Spending more of the evening on play than you planned
Thinking about the next session during work or family time
Depositing past a limit you set for yourself
Chasing a loss instead of stopping at it
Borrowing money or using credit to keep playing
Hiding your play from people close to you
Feeling flat or tense when you cannot play

Free support, no cost

Free, Confidential Support Across Australia

Reach for this block on the day play starts to feel less like a choice and more like a habit.

National Gambling Helpline

Confidential counselling runs at every hour of every day, free of charge, for players and for the relatives worried about them. Alongside the phone line, it offers online chat, email counselling, self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings run across Australia for people who gamble, and for family members living with the effects of it. Reaching out means sitting with others who understand the pattern firsthand, without cost or judgement. gaaustralia.org.au

National Debt Helpline

Free financial counselling helps people untangle debt built up through gambling, with advisers who work through options calmly. It answers on weekdays during business hours, and relatives can call on a player's behalf. ndh.org.au

How Long Should a Break Last?

A short time-out. A time-out keeps your account in place but shuts the door for a stretch you choose, measured in hours or days. You start it yourself in your account settings, and access returns when the period runs out. It suits a reset rather than a full stop.

Long stop, no shortcuts. Self-exclusion closes access to your account for a long period, and lifting it early is not possible. Starting one sits alongside a time-out in your account settings. Use it when you want distance with no way back through the door mid-way.

Is there a national register? BetStop is the national self-exclusion register, run by the Australian Government through ACMA, with a minimum period of three months and cover reaching up to lifetime. Applying happens online in about five minutes, and you can nominate a support person to help. betstop.gov.au

Before you decide

Check these answers before you set a limit

Short replies, in Ae Casino's plain style, to the questions players send us most often.

How do I close my Ae Casino account permanently?+

Write to [email protected] from the registered email address and ask for permanent closure. Support confirms it in writing, and the account stays shut. A closure is final, so a pause may suit you better if you are unsure.

Can I end a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you selected, and the account stays locked until that period finishes. Plan the length with care when you set it, because it cannot be lifted early.

My partner plays too much; who can advise me?+

Call 1800 858 858, the National Gambling Helpline, which runs around the clock, and explain the situation at home. Counsellors advise relatives as well as players, free of charge, by phone, online chat or email.

Does self-exclusion here also block me at other casinos?+

Not on its own. The block you set inside this account covers Ae Casino only. BetStop, the national self-exclusion register run by the Australian Government, covers licensed wagering providers across the country if you join it separately.

Where do I change a deposit limit I set earlier?+

Open the same responsible gambling section of your account where the limit was created and adjust it there. Changes are recorded against your account, so you can see the new figure the next time you look.

Why does Ae Casino need my ID before I withdraw?+

Because Ae Casino may only serve players aged 18 or older, and the photo ID confirms your date of birth. Proof of address and a card image complete the same check before any money leaves the account.